General terms & conditions
All requests and question about Let's Play please direct to letsplay(at)astragon.de
These Internet pages provide you with general information about astragon Entertainment GmbH and are only addressed to users in Germany. Despite careful control of the contents, astragon Entertainment GmbH assumes no liability for the completeness, actuality and correctness of the contents of this website. If this website contains links to other websites of third parties, astragon Entertainment GmbH is not responsible and/or liable for the content on these websites. astragon Entertainment GmbH reserves the right to make changes or additions to the information provided on this website.
The content and structure of the website of astragon Entertainment GmbH are protected by copyright or other industrial property rights. The name "astragon Entertainment GmbH" and the logo as well as many other product names are protected as trademarks. The rights to the content of this website as well as to the logo belong to astragon Entertainment GmbH or to the entity astragon Entertainment GmbH has granted the exclusive user rights. Any reproduction, distribution, provision for retrieval or any other usage of content or data, in particular the use of texts, text parts or images as well as the use of the logo or the so-called framing requires the prior written consent of astragon Entertainment GmbH. It is permitted to place a hyperlink on the websites of astragon Entertainment GmbH.
- During the use of the online shop (simuwelt.de) and placing and processing orders, including delivery, invoicing and payment monitoring, the provider collects and uses personal data and as the case may be pseudonymized or anonymous data of the users. In respect to all these transactions the provider strictly complies with valid data protection regulations in Germany, in particular the Federal Data Protection Act and the Telemedia Act.
- The collection and use of the data is exclusively used to ensure the proper function and interactive communication with the user and to control and process the orders placed by the user and the respective sales transactions.
- The communication of personal data by the user - e.g. During the order procedure - is voluntary and only required to the extent necessary for the reception and processing of the transaction. The use of the data and their transfer, if any, to diligently monitored companies (dispatch, payment, collection) is exclusively carried out to fulfill the contract with the user. Any other usage or transfer of the data to third parties will not be performed.
- For advertising purposes, market research or the appropriate design of the Telemedia, the provider may create user profile using pseudonyms unless the user does not object to it. The provider ensures that these user profiles are amalgamated with data of affected users. The user has the right to object to this use of his data at any time.
- Whenever the website is accessed, technical information is exchanged between the server and the user's computer (URL, browser type, other technical features). To improve navigation and facilitate the use of orders and other services on the website, session-related small text files (cookies) are created and temporarily stored on the user's device. At the end of the session the cookies will be deleted. To prevent cookies, the user can set his browser accordingly.
- The user may - at any time and free of charge - require to get information about his/her stored personal data and, if necessary, request rectification, blocking or deletion of this data.
- Responsible entity according to the Data Protection Act is the provider which can be contacted by post, fax or e-mail via:
astragon Entertainment GmbH
CEO: Julia Pfiffer / Tim Schmitz
Adress: Limitenstr. 64-78, 41236 Mönchengladbach, Germany
Fax-No. : +49 2166 146 45-20
All information, requests for correction, blocking, deletion and objections to the pseudonymous use of the user data as well as the revocation of any given consent in data collection, use or processing shall be directed to this address.
- In order to record and evaluate the usage of our website, we use the web analytics service Google Analytics as follows:
This website uses Google Analytics, a web analytics service provided by Google, Inc. ( "Google"). Google Analytics uses so-called "cookies", text files which are stored on your computer and which allows an analysis of the use of the website by you. The information about your use of this website (including your IP address) generated by the cookie is transferred to a Google server in the USA and will be stored there. Google will use this information to evaluate your use of the website, to compile reports on the website activity for the website operators, and to provide further services related to the use of the website and the Internet. Google may also transfer this information to third parties, provided this is required by law or if third parties process this data on behalf of Google. In no case Google will associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly. We would like to point out, however, that in this case you may not be able to fully utilize all the functions of this website. By using this website you agree to the processing of the data collected about you by Google in the manner described above and for the purpose set out above. The data protection policy of GOOGLE Inc. with Google Analytics with deactivation notice for the users can be found here: http://www.google.com/intl/de/analytics/privacyoverview.html
Detailed information on the general data protection policy and data usage of GOOGLE Inc. can be found here:
Detailed information on the general data protection policy and data usage of GOOGLE Inc. can be found here:
These General Terms and Conditions (GTC) apply to all contracts between astragon Entertainment GmbH, Limitenstr. 64 - 68, 41236 Mönchengladbach - hereinafter: astragon - and a customer.
Customer as defined by these General Terms and Conditions is any person or entity who purchases a product from astragon or uses a service from astragon Entertainment GmbH.
These general terms and conditions also apply to customers who are companies, legal persons of public law or public non-profit associations within the meaning of § 310 (1) sentence 1 BGB (German Civil Code). There are no additional oral agreements.
The terms and conditions of the customer are not legally binding for astragon Entertainment GmbH.
The product prices indicated by astragon Entertainment GmbH are final prices incl. VAT. The indicated shipping costs are also final costs.
The purchase contract is concluded by offer and acceptance. By ordering the desired goods via Internet, the customer makes a binding offer to conclude a purchase contract.
astragon Entertainment GmbH reserves the right to process the contract conclusion and the transaction via the Amazon EU S. à. R. 1, Rue Plaetis - 2338 Luxembourg (VAT-ID: DE 814584193, registered at the R.C.S. Luxembourg with the register number: B0101818 ) - hereinafter: Amazon.de - that means:
If the customer double-clicks on a product on the website of astragon Entertainment GmbH, which he wishes to purchase, the customer is forwarded to an order form at Amazon.de to conclude the contract. In addition to these general terms and conditions of astragon Entertainment GmbH, the general terms and conditions of Amazon.de do apply. In case of discrepancies/uncertainties between the general terms and conditions of astragon and those of Amazon.de, the general terms and conditions of Amazon.de shall prevail.
To the extent that astragon Entertainment GmbH offers products via the simuwelt.de, the general terms and conditions of http://www.simuwelt.de apply. The download and entertainment portal simuwelt.de is a brand of astragon Sales & Services GmbH
If a delivery deadline is exceeded, the customer has to grant a grace period to astragon Entertainment GmbH before he can withdraw from the contract. The grace period will be at least 7 days. Partial deliveries are permissible as far as reasonable.
Upon delivery of the purchased product with visible damage on the packaging or to the contents, the customer must immediately - but at the latest 2 weeks after receipt of the products - notify astragon Entertainment GmbH about the defective delivery. The warranty rights of the customer remain thereby unaffected.
The customer authorizes astragon Entertainment GmbH to store the personal data transmitted by him to astragon Entertainment GmbH electronically and analogously and to pass such data to third parties who are involved in the contract processing and need such data for related necessary purposes (e.g. customer 's address for the delivery service).
For contracts which we conclude with customers who are consumers within the meaning of § 13 of the German Civil Code (Bürgerliches Gesetzbuch) exclusively by means of telecommunication (for example Internet), the following shall apply:
DISCLAIMER ACCORDING TO § 355 BGB
RIGHT OF REVOCATION
YOU MAY REVOKE YOUR CONSENT TO CONCLUDE A CONTRACT WITHIN 14 DAYS WITHOUT ANY REASONS IN TEXTFORM (e.g. MAIL, FAX, E-MAIL) OR BY RETURNING THE PRODUCT WITHOUT GIVING ANY REASONS. THE PERIOD STARTS UPON RECEIPT OF THIS INFORMATION IN TEXTFORM, BUT NOT BEFORE RECEIPT OF THE PRODUCT BY THE RECIPIENT (IN CASE OF RECURRING DELIVERIES OF PRODUCTS OF THE SAME TYPE NOT BEFORE RECEIPT OF THE FIRST PARTIAL DELIVERY) AND ALSO NOT BEFORE FULFILLMENT OF OUR INFORMATIONAL OBLIGATIONS IN ACCORDANCE WITH ARTICLE 246 (2) IN CONJUNCTION WITH § 1 SEC. 1 AND 2 Introductory Act to the German Civil Code (EGBGB) AND OUR OBLIGATIONS ACCORDING TO § 312E SEC. 1 S. 1 BGB IN CONJUNCTION WITH ARTICLE 246 § 3 EGBGB. TO OBSERVE THE REVOCATION PERIOD IT IS SUFFICIENT TO SEND OFF THE REVOCATION OR DISPATCH THE PRODUCT IN TIME.
THE REVOCATION MUST BE DIRECTED TO:
Name: astragon Entertainment GmbH
Street: Limitenstr. 64-78
Place: 41236 Mönchengladbach, Germany
FAX.: +49 2166 146 45-20
CONSEQUENCES OF REVOCATION IN CASE OF AN EFFECTIVE REVOCATION, THE SERVICES RECEIVED BY BOTH PARTIES AND ANY BENEFITS FROM USE (SUCH AS INTERESTS) ARE TO BE RETURNED. IF YOU CANNOT RETURN THE RECEIVED PRODUCTS COMPLETELY OR
PARTIALLY OR ONLY IN POOR CONDITION, YOU MAY HAVE TO
REPLACE THE VALUE. This may indicate that you must nevertheless fulfill the contractual payment obligations for the period up to the revocation. For the deterioration of the product and for drawn uses, you must only replace the value if the uses or the deterioration is due to an inappropriate handling of the product, which goes beyond the examination of the properties and the function. "Testing the properties and functions” is the testing and trying out of the respective product - just in the way it is possible and customary in public stores.
TRANSPORTABLE ITEMS ARE TO BE RETURNED AT OUR RISK. AS A RULE, YOU HAVE TO BEAR THE COSTS FOR THE RETURN OF THE PRODUCTS, IF THE DELIVERED PRODUCTS COMPLY WITH THE ORDERED PRODUCTS AND IF THE PRICE OF THE PRODUCT TO BE RETURNED DOES NOT EXCEED 40 EUR, OR - IN CASE OF A HIGHER PRICE - AT THE TIME OF YOUR REVOCATION YOU HAVE NOT RENDERED THE AGREED COMPENSATION OR PAID AN AGREED INSTALLMENT. IN ALL OTHER CASES THE RETURN IS FREE OF COSTS. PRODUCTS, WHICH CANNOT BE PACKED WILL BE COLLECTED FROM YOU. OBLIGATIONS IN RESPECT TO ANY REFUND OF PAYMENTS MUST BE FULFILLED WITHIN 30 DAYS. THE PERIOD STARTS UPON SENDING OF YOUR DECLARATION OF REVOCATION OR - IN CASE OF RETURN OF THE PRODUCT - WITH RECEIPT OF THE PRODUCT BY US.
Special notes: In the case of a service, your right of revocation expires prematurely if the contract between you and astragon was completely fulfilled upon your request before you have exercised your right of revocation.
End of the information on your revocation right
Exclusion of revocation
The right of revocation does not apply to distance contracts
a. in case of delivery of goods, which are made according to customer specifications or which are clearly tailored to the personal requirements or which are not suitable for a return or which can be quickly spoiled or whose expiry date would be exceeded,
b. for the supply of audio or video recordings or of software, if the delivered data carriers have been unsealed by the consumer;
c. for the delivery of newspapers, magazines and magazines.
If you use your right of revocation, you have to bear the costs for the return of the products, if the delivered products comply with the ordered products and if the price of the product to be returned does not exceed 40 Euros, or - in case of a higher price - at the time of your revocation you have not rendered the agreed compensation or paid an agreed installment. In all other cases the return is free of costs.
astragon Entertainment GmbH is liable for damages other than those caused by injury to life, body and health only if these are based on intentional or gross negligence or on the culpable violation of a fundamental contractual obligation by astragon Entertainment GmbH or its vicarious agents.
An essential contractual obligation is defined as an obligation which was be fulfilled to enable a proper execution of the contract and on the compliance of which the customer may regularly rely. Any further liability for damages is excluded. A pre-contractual liability as well as the provisions of the German Product Liability Act shall remain unaffected.
astragon Entertainment GmbH sends software, which is subject to an age restriction, generally uses a dispatch procedure, in which the deliverer controls the age of the recipient when handing over the purchased product by checking the ID card of the recipient. A delivery to an authorized representative or a delivery to a packing station is not possible with this product.
The customer my only offset counterclaims against astragon if the claim is undisputed by astragon or has been recognized in an enforceable judgment.
If a regulation in these general terms and conditions is or becomes invalid, this does not affect the validity of the remaining regulations. The invalid provision shall be replaced by a provision which comes as close as possible to the economic effect and to the greatest extent permitted by law.
German law applies exclusively with the exclusion of the UN Sales Convention. The contract language is German.
If the customer is a merchant, a legal person of public law or a public-law fund, the court of jurisdiction for all disputes arising from contractual relations between the customer and astragon is the domicile of astragon.